At Wendell Journeys, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, we’re here to help.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase or order confirmation is required.
To initiate a return, please contact us at [email protected] with your order details and reason for return. Our team will review your request and provide return instructions.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days through your original payment method (for Cash on Delivery orders, refunds will be made via bank transfer or store credit).
Non-Returnable Items
Certain items such as personal gear, hygiene-related products, or items marked as “Final Sale” cannot be returned or refunded.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected] with photos of the item and packaging. We will arrange a replacement or issue a refund at no additional cost.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order.
Contact Us
For any questions or concerns regarding our Refunds and Return Policy, please reach out to us at [email protected].